Program Overview
Manage Vertical Communities With Confidence
The HOA Unlimited High-Rise Community Management certificate prepares professionals for the operational and service demands of vertical residential communities. High-rise management requires coordinated building systems, reliable life-safety practices, responsive resident service, disciplined vendor oversight, and careful communication among boards, staff, owners, and occupants.
This specialty pathway develops practical knowledge for managing shared infrastructure, access, amenities, emergencies, major maintenance, and the elevated expectations commonly associated with high-rise living.
Step 1 · Education
Your Credentialing Journey
Three Steps to the EHRCM Credential
The path to certification follows the same order for every candidate: complete the coursework, pass the proctored exam, then submit your application.
01
Complete the Course
Complete the proposed EHRCM education pathway and develop knowledge specific to vertical community operations.
24 instructional hours
02
Pass the Proctored Examination
Demonstrate your understanding of high-rise operations, building systems, resident service, emergency planning, vendor coordination, and practical management situations.
Scheduled after course completion
03
Apply for Certification
Submit your application with proof of course completion and exam results, and agree to the HOA Unlimited Code of Professional Conduct.
Submit after passing the examination
Education
What You Will Learn
1. Building systems oversight, including elevators, HVAC, fire and life-safety systems, and vertical infrastructure coordination
2. Exterior elevated element inspection requirements under California Civil Code Section 5551 (Senate Bill 326), including the nine-year re-inspection cycle
3. Resident and guest services, access control, and amenity scheduling in a vertical community
4. Emergency planning, evacuation procedures, and incident coordination specific to multi-story buildings
5. Vendor and contractor oversight for specialized high-rise systems and major capital projects
6. Insurance, risk management, and claims handling for shared structural and mechanical systems
7. Communication and service standards that meet the elevated expectations common in high-rise living
Requirements
Eligibility and Assessment
Foundational community-management knowledge is recommended. Candidates with experience in a condominium, tower, mixed-use building, or onsite operations environment are well-suited to the coursework.
The proctored exam covers building systems, resident service, vendor coordination, emergency response, and practical high-rise scenarios, including balcony and exterior element inspection requirements.
Professional Development
Maintenance and Renewal
EHRCM holders should maintain current knowledge and continue studies covering building safety, emergency planning, technology, risk management, legal development, resident services, and professional ethics. The proposed renewal cycle is three years.
Program
EHRCM
Education
24 Instructional Hours
Assessment
Proctored Examination Required
Renewal
Every three years
*Program hours, examination, and renewal requirements are proposed and require final HOA Unlimited approval.