Course Overview
About This Course
A community manager brings many moving parts together. From coordinating contractors and maintenance projects to communicating with residents and supporting board decisions, effective management depends on organization, judgment, follow-through, and strong working relationships.
This course focuses on the practical side of leading association operations. Learn how to prioritize competing demands, manage projects, work with vendors, address difficult situations, communicate with different stakeholders, and build systems that keep community operations moving forward. Connect operations and leadership with governance (ECAM-101) and finances (ECAM-102).
Part of your ECAM journey
ECAM-103 is the third of three prerequisite courses for the Executive Community Association Manager credential. After completing the required coursework, take the final examination and submit your certification application.
Course at a Glance
Course Code
ECAM-103
Certification
ECAM
Delivery Method
Online
Price
$995 USD
Course Level
Advanced
Duration
To be confirmed
Practical Knowledge
What You'll Learn
The practical management skills to coordinate people, projects, services, and competing priorities within a community association.
Operational planning
Develop systems to organize workloads, set priorities, track commitments, and keep day-to-day operations aligned with board direction.
Board communication
Improve board reports, resident communications, meeting preparation, & service updates to support informed board decisions.
Maintenance coordination
Schedule inspections and preventive maintenance and track service requests through scheduling, progress monitoring, completion, and follow-up
Community relationships
Build techniques to address complaints, competing expectations, disagreements, and difficult conversations in a professional and productive environment.
Vendor management
Write scopes of work, compare proposals, service expectations, contract performance, document performance, and develop professional vendor relationships
Leadership in practice
Strengthen delegation, accountability, decision-making, problem-solving, time management, & professional judgment for complex management responsibilities.
Your Credentialing Journey
One Course. A Clear Path Forward.
Complete the ECAM education pathway, pass the final exam, then apply for certification.
01 / COURSE 1
ECAM-103
California HOA Law & Governance
02 / COURSE 2
ECAM-102
HOA Financial & Risk Management
03 / COURSE 3
ECAM-103
Advanced HOA Operations & Leadership
You are here
04 / EXAM
Final Exam
Demonstrate your knowledge after completing the prerequisites.
$1000 USD
05 / APPLY
Certification Application
Complete the existing certification application after passing the final exam.
$250 USD
Continue Your Professional Journey
Executive Community Association Manager (ECAM)
You’ve reached the final course in the ECAM education pathway. Explore the certification requirements, examination process, and application steps before moving forward.
Complete the prerequisite coursework or obtain an approved waiver, then pass the final exam before submitting your certification application.
Course Registration
Register by PDF & Email
Download the fillable registration form for ECAM-103, provide your information and course date, and email the finished PDF to HOA Unlimited University.
ECAM-103 · Advanced HOA Operations & Leadership
Online · $995 USD per participant
01 / DOWNLOAD
Get the Application
Download the fillable course registration PDF and save it to your device.
02 / COMPLETE
Fill in Your Details
Complete the application, include your preferred course date, and save the completed PDF.
The email button opens your email app. Attach your saved PDF before sending. You can also email it directly to info@hoaunlimited.com.
Complete Your ECAM Coursework
Explore the Other Prerequisite Courses
Continue your education with the other two courses in the ECAM pathway.