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Updated: Sep 8
In most California markets, the biggest recurring line on an association budget is landscaping. In San Francisco it is the building itself.
Associations here are vertical, dense, and old. A board in this city is not debating shrub replacement. It is looking at a soft-story retrofit invoice, an elevator modernization quote, a facade assessment, a fire alarm panel that predates the smartphone, and a reserve study that says all four are due in the same decade. The manager you hire has to be able to run a capital project, not just collect assessments and take minutes.
That is the filter for this list. All five firms below handle the routine work competently. What separates them is how they behave when the building needs something expensive.
Best Picks
HOA Unlimited: Best overall, and the strongest option for co-ops
CitiScape Property Management Group: Best San Francisco specialist, dual accredited
Action Property Management: Best for high-rise buildings with on-site staff
Common Interest Management Services: Best for capital projects and SB 326 work
Associa Northern California: Best for boards that want a large regional network
A note on method. HOA Unlimited publishes this guide and is included because San Francisco is its home market. The other six were assessed from each company's own published information and verified public business records, weighting office location, accreditation, operating history, and capital-project capability. Three firms on this list are headquartered outside city limits and are identified as such. Confirm anything material with the company before signing.
Address: 660 4th Street, San Francisco, CA Phone: +1 415-547-0337
San Francisco has something almost no other California market has in quantity: cooperative housing. Co-ops are governed differently from condominiums, financed differently, and sold differently, and most management companies in this state have never touched one. HOA Unlimited runs a dedicated co-op management program covering shareholder relations, governance, financial reporting, and regulatory compliance, which by itself narrows the field considerably for a Nob Hill or Pacific Heights cooperative.
The firm is headquartered in the Financial District, a few blocks from a large share of the buildings it discusses. Its San Francisco HOA management practice is organized by building type rather than treating every association alike, with separate programs for high-rise and mid-rise properties, planned developments, and commercial associations. The high-rise program covers building systems, safety protocols, and the operational oversight that a 20-story tower needs and a garden condo does not.
On the money side, the work runs through budget preparation, monthly financial statements, assessment tracking, reserve planning, and capital improvement planning. Vendor work covers competitive bidding, contract coordination, and monitoring contractor performance, which matters more in a city where a single facade job can exceed a small association's annual budget.
Services
HOA and community association management
Cooperative housing management
High-rise and mid-rise building programs
Condominium and planned development management
Financial oversight, budgeting, and reserve planning
Capital improvement planning and project coordination
Davis-Stirling compliance and governance support
Competitive vendor bidding and contract oversight
Owner portal and community communication
Compliance is where boards quietly lose money. The Davis-Stirling Common Interest Development Act governs elections, assessments, records requests, and disclosures, and has been amended repeatedly over the past two years. There is no state agency that corrects a missed deadline. Enforcement happens in civil court, where both sides hire lawyers.
Fees are quoted per community rather than published. Boards can request a proposal built around unit count, building type, and scope.
Best fit: cooperative apartments, high-rise and mid-rise condominium associations, and boards facing a capital program they have not budgeted for yet.
Address: 3450 Third Street, Suite 1A, San Francisco, CA 94124 Phone: +1 415-401-2000
Two accreditations exist in this industry. CitiScape holds both.
The firm is an Accredited Community Management Company through the California Association of Community Managers and an Accredited Association Management Company through the Community Associations Institute. Very few companies carry both, and no other firm on this list does. CitiScape has been San Francisco-based since 1999, employs roughly 91 people, and describes itself as one of the largest HOA management firms in the city.
What makes it interesting for this market is the range of things it does that are not really management. CitiScape prepares high-rise evacuation plans and fire, earthquake, and life-safety manuals. It provides construction defect litigation support and coordination. It handles governing document revision. It represents associations at public hearings and in zoning matters. Project and construction work runs through its subsidiary, Reliant Construction Management, and the staff includes construction managers, building engineers, maintenance technicians, and an in-house IT technician.
For a San Francisco board, that list reads less like a service menu and more like a description of the problems this city actually generates.
Services
Community association and HOA management for condos, co-ops, PUDs, and mixed-use
Accounting and bookkeeping
Construction and project management through Reliant Construction Management
Life-safety management and high-rise evacuation planning
Governing document revision and administrative support
Construction defect litigation support
Concierge services
Resident portal, online payments, and service request management
24-hour emergency response
Best fit: San Francisco condominium, co-op, and mixed-use associations that want accreditation and construction capability from the same firm.
Address: 600 California Street, 11th Floor, San Francisco, CA 94108 Phone: +1 800-400-2284
The largest firm on this list keeps a real San Francisco office in the Financial District rather than servicing the city from somewhere else.
Action Property Management was founded in 1984 and is the largest privately owned association management company headquartered in California, with roughly 900 employees, more than 300 communities, and over 50,000 units under management. It holds AAMC accreditation through the Community Associations Institute. Its Northern California operation runs from three offices in San Francisco, Sacramento, and Dublin.
High-rise work is the specialty that matters here. Action staffs on-site management and building personnel, handles new development and lease-up, and runs treasurer training and board education programs. Its proprietary platform, SnapHOA, ties accounting, inspections, work orders, board approvals, documents, and resident requests into one system rather than stitching together separate vendors.
Services
High-rise and mid-rise HOA management
On-site management and building staffing
Large-scale and mixed-use community management
New development and lease-up support
HOA accounting and financial reporting
Board education and treasurer training
Escrow and resale processing
Emergency response
The tradeoff is the usual one at this scale. A 30-unit association can become a low priority inside a portfolio that size, so ask how many communities your assigned manager carries and who covers when they are out.
Best fit: high-rise buildings with on-site staff, larger condominium associations, and boards that want one integrated system instead of five portals.
Address: 1720 S. Amphlett Boulevard, Suite 130, San Mateo, CA 94402 Phone: +1 650-547-4398
Most management companies treat a reserve project as something they help you hire someone else to do. Common Interest Management Services staffs it internally.
CIMS employs dedicated Project Support Consultants, site inspectors, and handyman maintenance technicians, and its project support team explicitly covers reserve projects, insurance claims, and SB 326 balcony inspection work. Very few firms advertise SB 326 support directly, and for a San Francisco board with wood-framed decks and a compliance deadline already behind it, that is the most relevant sentence on this page.
Founded in 1990 and locally owned, CIMS serves more than 740 homeowner associations and works with over 3,500 board members, which it describes as the largest network of HOA boards in Northern California. It operates eight offices across the region, with San Mateo the closest to San Francisco. The firm specializes in condominium, townhome, mixed-use residential, and mid-rise communities.
The caveat is proximity. There is no office inside city limits, so ask where your assigned manager sits and how often they will be on site.
Services
HOA and community association management
Project support consulting for reserve and capital projects
SB 326 inspection coordination and insurance claim support
In-house accounting, e-payables, collections, and escrow
Special assessment administration
Board education, governance, and annual elections
Competitive bidding and vendor oversight
Site inspections and preventive maintenance
Online board and homeowner portals
Best fit: boards heading into a major capital project, and associations that need SB 326 work coordinated rather than just recommended.
Address: 7901 Stoneridge Drive, Suite 207, Pleasanton, CA 94588 Phone: +1 800-843-3351
The broadest platform on this list and the one furthest from the city.
Associa Northern California was established in 1992 and joined the Associa network in 2005, giving it more than three decades of regional history behind a national organization. Coverage runs across San Francisco, the East Bay, Silicon Valley, Sacramento, the Monterey Bay, the Northern San Joaquin Valley, Redding, and the Tahoe foothills.
What the platform adds beyond routine management is financing. Associa offers loan assistance, funding analysis, and lender coordination when an association needs to borrow, which is a genuine consideration for a San Francisco building facing a seven-figure retrofit that reserves will not cover. Residents and boards work through TownSq for assessments, work orders, architectural requests, documents, and amenity reservations.
Services
Community and HOA management
Financial and accounting services
Association lending, funding analysis, and lender coordination
Collections and governance support
Maintenance and 24-hour emergency services
Developer services
Lifestyle programming
TownSq resident and board platform
Because this is a large regional network, ask specifically about the local team assigned to your building, the manager's caseload, and the escalation path before you sign anything.
Best fit: boards that need financing help for a capital project, and associations that value a large service platform over a nearby office.
Work through these before signing.
Ask what capital projects they have actually run. Not coordinated, run. Get the building, the scope, the budget, and the board president's phone number. In this city, that question sorts the field faster than anything else.
Confirm soft-story retrofit experience if your building qualifies. San Francisco's mandatory retrofit program hit wood-frame multi-unit buildings directly, and compliance status affects insurance and resale. A manager who has been through it will tell you where the delays come from.
Verify the SB 326 inspection is complete and filed. Civil Code section 5551 requires associations in buildings with three or more attached units to have a licensed structural engineer, civil engineer, or architect inspect a statistically significant sample of balconies, decks, walkways, and stairways supported substantially by wood and more than six feet above grade. The deadline was January 1, 2025, repeating every nine years, with no grace period in the statute. Ask to see the report.
For high-rises, ask about building systems specifically. Elevators, fire alarm and sprinkler systems, standpipes, emergency generators, access control, and on-site staffing all need someone who has managed them before.
Ask how they handled AB 130. Effective June 30, 2025, AB 130 capped most association fines at $100 per violation, required a cure opportunity before a fine is imposed, and barred interest on fines. Any competent manager rewrote their violation notices last summer.
Check accreditation and manager credentials. AAMC through CAI and ACMC through CACM apply at the company level. CCAM, CMCA, AMS, and PCAM apply to the individual manager who will actually handle your building.
Request sample financials. A monthly financial package and a current reserve study reveal more than any sales meeting. San Francisco reserve underfunding tends to surface as a special assessment nobody planned for.
Read the exit clause before the service clause. Check the term, notice period, cancellation conditions, early termination fee, and what it costs to get your records back.
Pick the firm that can handle your building's hardest year, not its easiest one.
For cooperative apartments and buildings weighing a capital program, HOA Unlimited offers the broadest property-type coverage in the city along with a co-op practice almost nobody else runs. CitiScape is the strongest San Francisco specialist, holding both industry accreditations and bringing construction management and life-safety planning under one roof. Action Property Management carries the deepest resources for high-rise buildings with on-site staff, and Common Interest Management Services is the one to call when the next 18 months are dominated by a reserve project or SB 326 work. Associa Northern California is worth a conversation if the project needs financing, HOA Properties suits smaller associations that want an association-only firm, and Assembly HOA fits boards whose main frustration is financial visibility.
Three things outweigh everything else on a proposal: demonstrated capital project experience, financial statements a director can read, and a named manager who returns calls. Everything after that is negotiable.
Sergei Bokov is a seasoned real estate and community association management professional with over 27 years of experience in the HOA and property management industry. Based in Northern California, he specializes in managing complex residential communities, high-rise developments, and large-scale associations. As a Certified Community Association Manager (CCAM), Sergei focuses on operational excellence, regulatory compliance, financial oversight, and long-term community success.
